Delivery & Returns

Delivery

At David Jones Goldsmiths & Jewellers, we would only expect your purchase to arrive to you in perfect condition, which is why we send all of our orders using fully insured special delivery. Your order will normally be dispatched and with you within 1-3 working days*.


*If your item has to be ordered direct from suppliers or handmade on the premises,  and we are unable to despatch your order within our 'normal' 1-3 day delivery, we will contact you to discuss and advise.

 

Returns & Exchange

At David Jones Goldsmiths & Jewellers, we understand that sometimes an item may be unsuitable for you, and If for any reason you are unhappy with your purchase, we will be more than happy to accept returns. We will offer a full refund within 14 days of despatch or an exchange within 30 days of despatch providing the items are returned as they were delivered, by royal mail special delivery and the item is still in a perfect, unworn condition.

 

Please note: We cannot accept returns on any earrings or items which have been engraved, handmade or altered from the original ordered size. 


In order for us to process a refund or exchange, you must include a cover letter stating your name, order reference and reason for return. Refunds will normally be processed within 3 working days.